Join TurnKey Lender

Process Automation Analyst

The Business Process Automation Analyst / Business Systems Analysts (Intelligent Process Automation) will be gathering project requirements as well as creating, designing, developing and participating in successful implementation of intelligent business process automation systems. You will also be required to create detailed process documentation and assure the quality of automation. You will develop workflows and decision flows with a business-oriented decision management framework for business processes configuration using drag&drop interface. You will be involved in setup and configuration of integrations with external systems via REST\SOAP, including BI, reporting and SQL queries development.

Your goal will be to build efficient intelligent automation of digital financing business processes that help to boost fair lending globally and making digital lending easy to use, intelligent and affordable to people.

With Turnkey Lender, you’ll have the chance to make a difference at one of the world’s leading digital lending software companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Turnkey Lender.

Requirements

• Proven experience as a Software Developer, Software Engineer or similar role
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. C#, .Net) and frameworks/systems (e.g. AngularJS, Git)
• Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate)
• Experience in SQL/MSSQL
• Experience in SOAP/REST APIs
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
• Attention to detail
• BSc/BA in Computer Science, Engineering or a related field

Experience

• Technical: 2 years (Required)
• REST/SOAP: 2 years (Required)

Responsibilities

• Understanding customer challenges and key business goals through discovery calls, discussions, and workshops.
• Gather, analyze, organize and document business requirements within the scope of the contract and translate this into specific technical requirements for the development team.
• Manage requirements by creating use cases, specifications (including RTM, BRD, SRS, FRS), UML diagrams, wireframes, etc.
• Efficiently communicate with clients to identify and understand business process improvement opportunities, assess automation feasibility, estimate development complexity and timelines, and support development resource planning needs.
• Define and lead the intelligent process automation systems configuration and development using visual business and decision flow building tools.
• Design and develop efficient automation processes with well-structured and easily maintainable visual process and decision flows.
• Work with developers to design algorithms and flowcharts
• Integrate company’s software components with 3rd-party data sources and programs
• Design UI forms, business process logic and decision flows based on predictive models and business rules.
• Document change requests from the client and explain the approved change requests to the development team.
• Gather and evaluate user feedback
• Recommend and execute improvements
• Troubleshoot, debug and upgrade existing business process

Business Analyst

Summary: The ideal candidate is a team player who will be responsible for working with company data in various business areas. Someone whom has strong development experience and background as well as whom is very technical. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Requirements

• Previous experience in Business/Systems Analysis with a technical background
• Strong background and experience in development/coding/programming
• Experienced in gathering business/document requirements
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills
• Experience in financial/lending/fintech industry is a plus point

Responsibilities:

• Improve computer systems and applications, which requires analysis and testing of all systems currently in use by the business.
• Design and write new computer programs and applications.
• Test and debug all current and new applications by the technical business analyst on a regular basis.
• Finding data and computer system risks and implementing new programming to address and eliminate these risks.
• Create data conversion scripts in order to digitally store data. Some highly sensitive information may need to be encrypted before it is entered into the system.
• Research data and write reports about computer systems, processes, and applications.
• Communicate verbally and in written form with other technical staff, informing them of potential risks and briefing them on newly created computer programs.
• Understand client’s business cases
• Gather, analyze, organize and document requirements within the scope of the contract
• Translate business requirements into technical ones for the development team
• Manage requirements by creating use cases, specifications (including RTM, BRD, SRS, FRS), UML diagrams, wireframes, etc.
• Design UI forms and business process logic
• Present the completed project to the client and gain their acceptance
• Create user training manuals and other instructional guides
• Train the end-users about the product during formal and informal presentations
• Document any change requests from the client
• Explain the approved change requests to the development team

Project Manager

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

requirements:

• At least 4 years of experience in managing technology/online/business projects in a professional environment involving multiple stakeholders
• Experience in leading several projects simultaneously
• Experience in Agile and Waterfall
• Excellent written and spoken English
• Effective problem-solving, negotiation, and decision-making skills
• Ability to demonstrate highly effective, productive, and motivational leadership skills
• Perfect communication, time management and problem-solving skills
• Experience in SQL, XML, JSON – as a plus
• Ability to assess performance and recommend new measures to improve performance
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• PMP / PRINCE II certification is a plus

RESPONSIBILITIES:

• Managing the production of the required deliverables
• Planning and monitoring several projects
• Work closely with client’s team by reporting project status
• Team management and processed coordination across teams (Business analysis Development, QA, Support)
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports
• Build relationships with clients and communicate with customers via Help Desk.
• Track and resolve customer questions and issues.