Position:

Support Engineer

requirements:
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
  • Experience in software testing and testing methodology.
  • Experience in using databases in projects (desired MS SQL).
  • Experience in SOA (Service-Oriented Architecture) testing.
  • Experience in using supporting tools (sniffers, Postman, Soap UI, etc).
  • BS degree in Information Technology, Computer Science or relevant field.

 

RESPONSIBILITIES:
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports
  • Build relationships with clients and communicate with customers via Help Desk.
  • Track and resolve customer questions and issues.
Location:
Malaysia

If you'd like to leave your CV, simply send us an email with your resume ONLY in the body of the message. cv@turnkey-lender.com Send Resume